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B2B ecommerce & ERP support

Get the Comgem support you need to grow your business. We're here to answer your questions, solve problems, and help you get the most out of your Comgem B2B platform.

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Empowering your success from day one

Need help with your Comgem B2B platform? We've got you covered. Our friendly support team is ready to guide you, whether you're just getting started or scaling your business.

We make support simple

  • Fast & helpful: We answer your Comgem questions quickly and clearly, so you can get back to business.
  • Extra help when you launch: Get unlimited support for the first 30 days after your store goes live – we want to make sure everything runs smoothly.
  • Ongoing assistance: All plans come with support included. If you need more help, we'll find a plan that's right for you.
  • Custom options available: For businesses with unique needs, we offer tailored support plans.

Questions about Comgem? Contact our support team on 01656 330 360 today!

Requesting a quote

While standard support handles most needs, it doesn't cover everything. If you require more than 5 tickets per month, we'd suggest upgrading to a support pack. Additionally, we don't cover post-launch changes like design modifications or new features, nor do we directly handle custom reports, complex data handling, or third-party integration support. Modificatons or features not provided as part of the platform would need to be raised as a change request - and the team would provide a quotation for implementation.

No worries! We offer flexible support packs with 5, 10, or 20 additional tickets per month for an affordable fee. Alternatively, if you only occasionally exceed your limit, you can use our ad-hoc overage option and pay a flat fee per ticket.

We understand urgency! We prioritise support based on issue severity.

  • Critical situations (P1): We aim for a 1-hour initial response for major outages or security breaches.
  • Significant malfunctions (P2): Expect a 4-hour initial response for issues impacting key features.
  • Partial functionality issues (P3): We'll aim to respond within 12 hours for minor inconveniences.
  • Minor glitches/requests (P4): You'll receive a response within 24 hours for small bugs, questions, or change requests.

Our support hours are 9am to 5:30pm Monday to Friday. The target response times are based on our working hours.

Raise tickets easily through the Comgem support portal. For urgent enquiries or questions, phone support is also available.

Simply log in to your Comgem support account to track your ticket's progress and view responses. You'll also receive email notifications when your ticket receives an update.


What customers think about our support

  • The support team are also fantastic, can't thank them enough for their speed, communication, and continuous first-time resolutions.Jacob M.

Book a demo and see how Comgem can
transform your B2B business.

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